Someone in France hacked my Netflix account

Yesterday I received an email to say that my Netflix email account had been changed. I didn’t change my email account. Turns out, someone was able to hack into my Netflix.

Taro_shiba_opens_his_Netflix

By Taro the Shiba Inu [CC BY 2.0], via Wikimedia Commons

I’ve no idea how it happened but through some investigation I found that the person was watching Rick and Morty and were French and were watching in France with an iPhone 6s. I tried contacting the customer service through Twitter, through their live chat but nothing. No response. I changed my email address, password and then chose the “Log out of all devices”. I then found that the person was still watching my Netflix account. I rang their helpline. Were they helpful? Well I guess in a sense since I did all the steps they would have recommended.

I woke up this morning and found that the person still had access to my account as they started to watch “Trollhunter”. What the Heck?!

The person hasn’t watched anything since this morning but I’m shocked at how much Netflix doesn’t care about their security. Am I alone in this?

Carl

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